Privacy policy
Last updated 9 November 2026.
This policy explains what Ubunya collects, why, and your choices. It goes with our terms of use.
Who we are
Ubunya runs online communities for schools, academies and training programmes. Each community is run by its owner (the school or organisation you joined). For the information a community keeps about its members, that community decides what is collected and why, and Ubunya processes it on their behalf. For your Ubunya account itself, Ubunya is responsible.
Questions about this policy: [email protected].
What we collect
- Your account: name, email address, phone or WhatsApp number if you add one, password (stored only as a one-way hash), profile photo and the communities you belong to.
- What you do in a community: posts, comments, messages, course progress, quiz answers, survey replies, session sign-ups and attendance, and files you upload.
- Live sessions: who joined and for how long. A session is recorded only when its host starts a recording, and everyone in the room sees that it is being recorded.
- Fees: amounts, balances and receipts that a community records. Ubunya does not take card payments and does not store card numbers.
- Technical data: sign-in cookies, IP address, browser type and basic logs, used to keep you signed in and keep the service secure.
How we use it
- To run your account and the communities you join.
- To send what you or your community asked for: sign-in codes, session reminders, announcements, fee reminders and digests, by email, WhatsApp or SMS.
- To show community staff attendance and progress reports.
- To prevent abuse, fix problems and keep the service secure.
WhatsApp and SMS
If you give a WhatsApp or phone number, we use it to send sign-in codes and the messages your community sends through Ubunya, using the WhatsApp Business Platform (Meta) and Africa's Talking for SMS. Replies you send, such as answering a session reminder, are recorded against your account. We do not use your number for advertising and do not sell it. Reply STOP to any of our WhatsApp messages to stop them, or ask the community that sends them.
How long we keep it
We keep your account while it is open. A community's records, such as attendance and fees, stay with that community until it deletes them or closes. Logs are kept for a short time for security. When you delete your account, we remove your profile and sign-in details; a community may keep records it needs, such as receipts.
See, correct or delete your data
You can change your details at any time in your account settings. To delete your account, open your account settings, choose Delete account and confirm with your email address.
You can download a copy of your data from the same page. If you cannot sign in, email [email protected] from the address on your account and we will reply within 30 days. For data a community keeps about you, you can also ask that community directly.
Security
Connections are encrypted, passwords are hashed, and stored secrets such as calendar addresses and messaging keys are encrypted. Staff see only the communities they help run.
Children
Ubunya is meant for people aged 13 and over. Where a community enrols younger learners, that community is responsible for getting consent from a parent or guardian.
Changes
If we change this policy, we will update the date below and, for important changes, tell you by email or in the app.